Frequently asked questions

We supply vintage stores, boutiques, online sellers and people starting a resale business. You do not need a company registration number or VAT ID to place an order.

The standard online minimum is €250 excluding VAT and shipping.

Yes. Guest checkout is available, and creating an account is optional. An account makes it easier to view your order history and manage your details.

Available By Kilo products show their minimum and order step on the product page. At launch, Y2K Mix uses a 10 kg minimum and 5 kg steps. If no weight is available, the product is shown as sold out.

Online Handpick lets you select individual vintage pieces from our online stock. Each Online Handpick item is individually photographed, so the item shown is the item you buy.

Bundles are sold as fixed wholesale assortments when available and assembled after the order. Bundle images may be representative, so the individual pieces can vary. The product description is the guide to the assortment.

Yes. You can book a warehouse visit or a live video Handpick. Your first Warehouse or Virtual Handpick visit may qualify for the first-Handpick exception. This does not apply to Online Handpick orders. Normal Handpick orders have a €500 minimum unless we agree otherwise with you. Visits and collections are by appointment.

We select and quality-check stock before sale. Vintage and pre-owned clothing can still show normal minor signs of age, use and wear. Product descriptions identify material condition details where relevant.

Online Handpick items are individually photographed. By Kilo and bundle images may be representative examples, and the supplied pieces can vary. Check the product description for the buying model and lot details.

Availability changes with each warehouse intake, and we cannot guarantee that a specific vintage category or one-off item will return. Check New Stock for current arrivals or contact us about larger sourcing needs.

Yes. Contact us with the stock type, approximate quantity and destination. We will confirm current availability and shipping options before any order is agreed.

Prices are shown excluding VAT. WooCommerce calculates VAT from the delivery destination and the information entered at checkout. An eligible, valid EU VAT ID may qualify for 0% VAT; a VAT ID does not guarantee exemption.

Online checkout shows the currently available Mollie payment methods. Handpick Sales may use Cash, Bank Transfer or an Online Payment Request. Unless we explicitly approve credit terms, payment is required before shipping or handover.

We ship worldwide. Standard destinations can normally be ordered through checkout. If your destination or a large shipment needs a separate quote, contact us before ordering.

Paid orders are normally processed and dispatched within approximately 2–3 business days. Carrier delivery time varies by destination, service, customs and other external circumstances.

Report incorrect goods, material damage or material misdescription within 48 hours after receipt. Include your order number and supporting photographs where practical so we can review the claim.

We do not offer a general change-of-mind return policy. Contact us before returning anything. An accepted claim may be resolved by replacement, credit or refund, depending on the circumstances.